<aside> ℹ️ In the following sections, you will find the answers to all questions that you might have. The Hive FAQ should help you to help yourself navigate through the Hive portal or with questions on how Hive is operating.

No bee of our Hive is left behind! 🐝🍯

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‣

Get started @ Hive

<aside> 🇪🇺 🇫🇷 Visit our FAQs in French - FAQ France - Foire Aux Questions 🇮🇹Visit our FAQs in Italian - FAQ ITALIA- Domande Frequenti 🇪🇸 Visit our FAQs in Spanish ⁣- FAQ - Preguntas Frecuentes

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Page Content (the following overview helps you to jump directly to your desired section):

→ Hive 🍯

→ Fulfillment 📦

→ Services ➕

→ Delivery 🚢

Hive

Contact 📞

• Who is responsible for me & how can we communicate?

How to sign into the Hive Hub

Hive App 💻

• What can I see and do in the Hive App?
• What process stages of my orders can I see in the Hive App?
• How can I report issues & bugs?
• How can I give feedback regarding the Hive App & our collaboration?
• What does it mean, when the orders in the issue tab are tagged with "needs restocking"?
• Is it possible to send out two orders in one shipment?
• Can you partially ship orders for me, e.g. when one SKU of an order is out of stock?

Software Integrations 💾

• What software integrations do you offer?
• What information has to be in my shop system?
• How do I integrate my WooCommerce store?

Onboarding at Hive

Integration instructions

Technical integration: connecting your Shopify shop to the Hive App (1)

Integrazione tecnica: come connettere il tuo shop Shopify con l’Hive App (1)

Technical integration: connecting Xentral to the Hive App (1)

Integrazione Tecnica: connetti Xentral con la Hive App (1)

Technical integration: connecting Amazon to the Hive App through Order Desk (1)

Integrazione tecnica: collegamento di Amazon all'App Hive tramite Order Desk (1)

Technical integration: connecting WooCommerce shop to the Hive App (1)

Integrazione tecnica: collegamento del negozio WooCommerce all'App Hive (1)

Technical integration: connecting directly through Hive API (creating your own integration) (1)

Integrazione tecnica: connessione diretta tramite Hive API (creazione di una propria integrazione) (1)

Admin instructions

Filling out your admin details in the Hive App (1)

Compilazione dei dati amministrativi nell'App Hive (1)

Setting up SEPA direct debit (1)

Impostazione dell'addebito diretto SEPA (1)

🇩🇪 Provide your LUCID registration nr and Systemnachweis to Hive (1)

🇩🇪 Fornire il numero di registrazione LUCID e la Systemnachweis a Hive. (1)

Shop to dos

Shopify to dos before setting up your Hive App (1)

Le cose da fare su Shopify prima di configurare l'app Hive (1)

Hive App to dos

Create additional Hive App users (1)

Creare altri utenti nella Hive App (1)

Set up your inventory in the Hive App (1)

Impostare l'inventario nell'App Hive (1)

Set up branding for Customer Portal and shipping notification emails in the Hive App (1)

Impostare il brand per il portale clienti e le e-mail di notifica della spedizione nell'app Hive. (1)

Provide returns processing guidelines (1)

Configurate il vostro portale clienti e la funzionalità di reso nella Hive App. (1)

Set up batch tracking (1)

Impostare il tracciamento dei lotti (1)

Carrier set-up to dos

Setting up Cash on Delivery (COD) for Italian orders shipped from Italy (1)

Impostazione del contrassegno (COD) per gli ordini italiani spediti dall'Italia (1)

Sending your inventory to Hive

Sending inventory to Hive and announcing the first Restocking Shipment (1)

Invio dell'inventario a Hive e annuncio della prima spedizione di riassortimento (1)

Fulfillment

Fulfillment Center Berlin ****🇩🇪

• What is the address of your Fulfillment Center & the opening hours?
• Guidance for packaging suppliers
• Can I visit the Fulfillment Center?

Fulfillment Center Paris 🇫🇷

• What is the address of your Fulfillment Center & the opening hours?
• Guidance for packaging suppliers

Restocking Shipments 🚚

• How to send new inventory to Hive
• What inbound delivery setup do you have? (truck dock, forklift, etc.)?

Inventory 📊

• How can I add new Bundles?
• Where can I find my current inventory stock level?
• Do you have a partner for transferring my inventory?
• Why can my shown inventory level differ from the physically stocked inventory?
• How can I add additional items (e.g. packaging materials, flyers, product samples) to the portal?

Kitting 🎁

• What is Kitting?
• Important elements
• How do I create a new kitting order?
• Other functions
• Tips and tricks

Returns ♺

• Where can I see my returns?
• How do you handle returns?

Orders 📦

• What can I do to reduce wrong customer addresses?
• What do I do if I have an urgent order, e.g. for an influencer?
• Can you process B2B orders and how do I have to hand them over to Hive?
• Can I change/edit my orders?
• What should I do if a customer receives a damaged parcel?
• My customer didn't receive the order even though the tracking says it was delivered, what do I have to do?
• How do I know where an order is after it has been shipped?
• Can you differentiate payment methods so only orders that are paid will be shipped?
• Can you ship out orders with 'payment pending' status anyway?

<aside> 💡 If you have further questions about your contract, the Hive portal, technical integrations/issues or Feedback for current features as well as new software ideas, please don't hesitate to contact us anytime! Let's grow & develop together! 🐝🍯

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Useful Information

Delivery to the UK

Delivery to Switzerland

Optional: Set up Mondial Relay & service points

Hive Customer Experience Help Center

<aside> ⚠️ Disclaimer: Despite careful research in the preparation of this information, no liability can be assumed for completeness and correctness.

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