Welcome to Hive Customer Experience Help Center!

We're here to help you understand the capabilities of the Hive offering, while offering recommendations from our experience of working with a lot of brands.

For any additional questions, please do not hesitate to reach out to [email protected]!

Components of the End-Customer Experience

Invalid address handling

Address Validation Emails

Customer App (Branded Tracking Portal)

Customer App Best Practices

Customisation Options

Embedding the app in your shop

Tracking Notifications

Shipping Emails

Emails Templates

Returns

Active Returns

Did we miss something? Not to worry! Just email us at [email protected]