<aside> 🚀 We are super excited to have you on board. To make the whole launch process as smooth as possible, we created a few things which will help you get started. Please always reach out to your respective account / launch manager with any open questions.
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This section always appears when you add new products to your Shop or ERP.
Brands usually set digital vouchers, e-books to not fulfilled by Hive, these items will be ignored and thus not send out.
https://www.loom.com/share/01e2601feca144b599f2d1b0fd9332bf
If you sell items in bundles, meaning digital sets which are not kitted,, you have to define that bundle once on the Hive App.
https://www.loom.com/share/6545c24a187843f5988881715ae92280
When sending inventory to our fulfillment center, please announce the products which are on their way, the quantity as well as the expected date of arrival.
https://www.loom.com/share/b82fdfbd3ee4405ab40d86adccba5e7c
Whenever you have questions about one particular order, the Hive Hub is the fastest and most structured way to get in touch with us.
https://www.loom.com/share/f4e3949a112f49ed86a48ea4ffae21f3
Check out our FAQs here: FAQ - Frequently asked questions |ARCHIVE| and if your question is not answered there, please let us know so we add it for the future! 😊