If enabled, customers can return items in the customer app and download a return label
Customisation
Return fee and return policy link
A link to a return policy and a note about a return fee can be added to the return form
Return Reasons
The following returns reasons can be enabled for the customers, depending on your product portfolio.
- Other (explain in message)
- Ordered more than one size
- Poor quality / Faulty
- Incorrect product received
- Wrong color ordered
- Does not function as expected
- Incorrect product ordered
- Wrong product shipped
- Did not meet expectations
- Parcel damaged on arrival