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This process step is not necessary and only applies if, as a merchant, you want to use Mondial Relay as a delivery carrier. The below is for Shopify but the same wording applies to other shop systems.

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How to set up service point delivery in your e-shop (for Merchants)

  1. In Settings go to Shipping and delivery ⚙️

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  2. Go to manage rates 💻

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  3. Check if the country/region you want to create delivery options for is already in the list. If not, select Create shipping zone to create a set of rules for a specific country/region. For each region you want to offer a selection, click on Add rate 🌍

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  4. Select Set up your own rates 👆

  5. Put Service Point Delivery in the rate name field 💡

  6. If your shop is available in more than one language, make sure that there is a common, distinct element for each option across languages. 🗣🇫🇷🇬🇧

    This can be:

    a word e.g. Livraison Point Relais [FR] & Service Point Delivery [EN] 🔤

    a number e.g. **1.**Livraison Point Relais [FR] and **1.**Service Point Delivery [EN] 🔢

    or a symbol e.g. Livraison Point Relais__ [FR] and Service Point Delivery__ [EN] #️⃣

    → The recommended (FR) wording from Mondial Relay is the following: Livraison en point de retrait Mondial Relay (choix après le paiement)

<aside> ℹ️ Make sure that this element is the same across languages but unique to this specific option, that way our algorithm is able to recognise it reliably 🤓

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  1. Inform your Account Manager which rate name refers to which delivery option and which option should be available in specific countries/regions 🌍
  2. That's it! 🎉 We take care of the rest and our carrier selection algorithm makes sure that each order is delivered according to the customers' choice 🚚